Computers, a printer and files on desks in a rural government office

Public SectorGovernment of Andhra Pradesh

Government of Andhra Pradesh: One Platform for 15,004 Secretariats, Where Every Record Carries Proof

The problem

Andhra Pradesh delivers citizen services through 15,004 village and ward secretariats. The state equipped them with more than 10 lakh devices (over a million computers, printers, biometric readers and network devices). Field staff from the same offices inspect schools, hostels and Anganwadi child-care centres, and tens of thousands of local public works are proposed and tracked through them.

Device faults were reported by phone and spreadsheet. Inspections were hard to verify, and problems found in the field did not reliably reach the department that had to fix them. The money behind public works sat in separate systems. The state needed one e-governance platform, with field reports that could be checked from a desk.

Phone calls and paper

Device faults reported by phone and spreadsheet
Inspections that could not be verified
Problems found in the field that never reached the department that fixes them
Works and payments tracked in separate systems

One platform, proof on every record

Every device and ticket in one portal, from report to repair
Every inspection with a photo, a location and a time
Actions routed to the department and checked at state level
Works tracked from upload to payment through CFMS

What we built

Hardware asset portal
A registry of more than 10 lakh devices across 15,004 secretariats, with ticketing for 30,000+ users, vendor workspaces, district approvals and a state dashboard. 1.5 lakh tickets recorded.
Consistent Rhythms inspection app
A native Android app for structured inspections of schools, hostels and Anganwadi centres, with photos and location. Each problem becomes an action for the responsible department, checked at state level.
Works tracked to payment
The GGMP portal follows 70,000+ public works worth over 3,000 crore rupees through four roles, from upload to closure, with bill status read from the CFMS finance system.
SDG data platform
Daily feeds from departments' survey apps track eight development goals at the individual level, with district and state comparisons and map views.
Flood relief in five days
During the September 2024 Vijayawada floods, a relief-request app with a reporting dashboard, built in five days on the platform's existing identity and notifications.

Screens

Hardware asset portal dashboard with device health by type and a district map of issues — Hardware asset portal: device health by type and issues by district.

Inventory summary of devices by type across the state — Inventory summary across the state, by device type.

Consistent Rhythms app listing the surveys for a school — Consistent Rhythms: the surveys a field officer runs at a school.

Attendance and enrolment survey questions in Telugu — A survey answered at the school, in Telugu.

GGMP works portal showing works at each stage from upload to bills paid — GGMP works portal: every work by stage, from upload and approval to sanction, completion and bills paid.

Public works by category with amounts in crore rupees — Works by category, with the amount sanctioned in crore rupees.

Review meeting counts by mandal and secretariat with issues raised and resolved — Weekly review meetings logged by mandal and secretariat.

District map of Andhra Pradesh shaded by one development indicator — SDG platform: one indicator mapped by district.

Table of one development indicator by district — The same indicator by district, from daily department data.

What changed

Secretariats on one platform: 15,004
Inspections with evidence (2.5 million): 25 lakh+
Actions raised in the field, resolved and checked: 3.7 of 3.8 lakh
Devices tracked (over a million): 10 lakh+
Public works tracked to payment, worth 3,000+ crore rupees: 70,000+
To build the Vijayawada flood relief app: 5 days

2021Work starts on the shared backend.
Dec 2023A public-participation campaign portal, built in three weeks.
Sep 2024Flood relief app for Vijayawada, built in five days.
2026Still in active development, five years on.

What we learned

Proof has to be part of the record, not a report written afterwards. An inspection without a photo, a location and a time is a claim. With them, a state officer can check it from a desk, and the department that has to fix the problem sees exactly what was found.

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