IntroductionCitrix is a popular virtualization and remote access solution that enables users to access applications and desktops from virtually anywhere. However, like any complex software, Citrix environments can sometimes encounter issues. One common issue users face is the Runtime Error 217 when opening Citrix apps within VDA (Virtual Delivery Agent) sessions, particularly when redirected client printers are involved. In this blog post, we will explore this problem, it's possible causes, and solutions to resolve it effectively.Understanding Runtime Error 217
Runtime Error 217 is a common error message that occurs in Windows-based environments, including Citrix. It typically points to a problem with the software's execution and can manifest itself in various ways. When opening Citrix apps in VDA sessions with redirected client printers, this error can disrupt user productivity and cause frustration.Cause
As a general practice, user VDA sessions will be pre-loaded with printers added to the client terminal. 'Auto-create client printers' setting specifies the client printers that are auto-created. By default, all the client printers are auto created. This setting takes effect only if the 'Client printer redirection' setting is present and set to 'Allowed'.
If there are several printers added to the client and with auto-create all printers settings is enabled, VDA session will map all the printers from the client resulting in ‘Runtime Error 217’ while opening the published application.
This cannot be solved by updating the associated and underlying components involved or even with a full repair of the OS.Proposed Solution
Change the printer policy to only auto-create client's default setting to stop all the unwanted printers coming in to the VDA session thus allowing the apps to open without the runtime errors. Please see the below screenshots for reference.Note
- This setting takes effect only if the Client printer redirection setting is present and set to Allowed.
- With this setting ON, when you want a particular printer displayed in your VDA session, make the respective printer as a default printer.